Today we’re introducing our new Customer Applause Series. This is our opportunity to share the ideas and innovations that make our customers stand out as leaders in public procurement.
Our first Customer Applause post was submitted by Jean Clark, Periscope’s Director of Procurement Transformation Services.
Hillsborough County Aviation Authority demonstrated a best in class approach to strategic planning. The Hillsborough County Aviation Authority supports the operations of Tampa International Airport and the following three general aviation airports: Peter O. Knight, Plant City and Tampa Executive.
The Authority’s mission, vision, and strategic goals are clearly driven down to each department and further to each individual employee, a level of detail not always seen in strategic planning initiatives. The organization’s strategic plan is available online for the public, while the Procurement Department’s strategic plan is shared via an intranet for employee accountability. Overall, this best in class initiative is focused on transparency and accountability.
Another element worthy of applause is the Mistakes That Could Cost You document prepared by the Procurement Department to provide the vendor community assistance and helpful reminders in the submittal of proposals. It is intended to help vendors avoid mistakes that can cause their bid or proposal to be rejected. This is a straightforward and informative tool that could be modeled by others.
Hats off to the Hillsborough County Aviation Authority. Consider yourself applauded by the Periscope Team!